What happens if my phone runs out of battery?

Please go to a British Airways desk where a staff member will print a boarding pass for you.

How can I share a boarding pass I've downloaded with someone else?

Once you've added your boarding pass to passbook you can share it via text message or email by pressing the share icon in the bottom left hand corner of your boarding pass.

How can I view my boarding pass if I can't access a mobile network?

Once you view the boarding pass in Passbook, you must press "add" to store this on your phone. It'll then pop-up on your phone's home screen just before your flight departs, even if you are offline.

How do I use a mobile boarding pass?

The mobile boarding pass can be used instead of a normal boarding pass. It can be scanned directly from your phone at the check-in desks, security gates or lounges and presented as you board the aircraft.

Where are mobile boarding passes accepted?

The mobile boarding pass is accepted on the majority of British Airways routes. To find out which airports currently accept mobile boarding passes, please go to: ba.com/mobileboardingpass.

What happens if there's a change to my booking?

The airport staff will print a new boarding pass for you.

My flight has departed; can I still see the boarding pass?

You can if you have previously downloaded the pass. To view your mobile boarding pass for a departed flight, you can go to the "My bookings" screen, tap on "past" and select the flight in the list. You can also go into Passbook and view/delete boarding passes from there.